Terms and Conditions






All online purchases are subject to these terms and conditions. Ciuti International (Ciuti) reserves the right to change these terms and conditions at any time, without notice. Any changes will take effect when posted on this website. By using this website you agree to be bound by these Terms and Conditions. 


Cancellation and Returns 
Before returning any Goods to us for whatever reason, it is important that you contact us by email or phone to inform us of your intention and reasons for doing so. Any faulty goods must be returned to us by mail and you must first contact Ciuti International with the details of the fault, your customer order number and personal details so we may send you an Return Merchandise Authorization via email. When you receive this email, simply print out the Return Merchandise Authorization and place it in your parcel with the item(s) you are returning. Please package your item(s) securely, returning in the original outer packaging where possible. You are advised to obtain a return receipt for your post. We will endeavor to send you a replacement or refund your payment (including reasonable postage costs) within 14 days. 


Ordering Goods
Our online store can only accept orders originating from and for delivery to the United States. Ciuti International will confirm receipt of your order by sending an email to you, using the address you supplied when ordering on our website. This email is an acknowledgement and does not constitute legal acceptance by Ciuti International of your order. You are responsible for ensuring the accuracy of the terms of any order you submit. All orders placed on the Ciuti online store are subject to stock availability. No contract will exist until payment has been received. This will be deemed to be our acceptance of your order and to have been effectively communicated to you. Please note that the only language in which the contract can be concluded is English. We reserve the right not to accept any order. 

The representation of colors on your browser may vary from the actual colors. Products are not scale models (except where stated in individual product descriptions). 

Any advice and/or recommendations given on this website or otherwise given to you by us, or any of our employees or agents, should be followed or acted upon at your own risk. We shall not be liable for such advice and/or recommendations. Product images are reproduced with the consent of the owner or license holder of the copyrights and trademarks in such products.


Every effort is made to ensure that our prices and descriptions are accurate. If an administrative error has resulted in an incorrect price being displayed, we reserve the right to correct that price and notify you accordingly. In these circumstances, you will not be bound to continue your purchase. You will be asked to email us to confirm that you choose to proceed at the correct price, however, if you decide not to continue with the purchase, your monies will be refunded to your credit card in full. The repayment of such monies paid to us will be the extent of our liability to you in the event 
of pricing errors. 

Price list, catalogs, and other advertising literature or material used by Ciuti International are intended only as an indication as to price and range of goods offered and no prices, descriptions or other particulars contained therein shall be binding on our online store. Any promotional prices for specific marketing or manufacturer's programs shall be available to those qualifying customers at the time of the order. 

We reserve the right to change prices at any time. However, if we accept an order from you, the price will remain the same as the price set out on the relevant page at the time the order is placed. 

We accept payment by most major credit cards registered with U.S. addresses. We do not accept cash, personal checks, money orders or ship COD. Upon providing us with details of your chosen payment card and submitting an order, you confirm that you are authorized to use the payment card to pay for the goods on the order and authorize us to deduct from the payment card the full price of the goods and all other payments due such as delivery charges. Payments are to be made in full at the time the Customer places an order. 

Delivery of Goods
Ciuti International will deliver the ordered goods to the address given by you at the time you have made your order. We can only deliver to addresses within the United States. Goods may be delivered either to your home address, to an alternative address or to your work. While every effort is made to deliver the Goods in accordance with the timescales set out, we do not accept any liability for any delay in delivering the Goods which is due to events or circumstances beyond our reasonable control or for any business losses. When you receive the goods, you should check them as soon as possible. 


Privacy and Web-Based ‘Cookies'
Ciuti International respects your right to privacy. We are committed to keeping your information secure and will take reasonable steps to protect it. The information gathered while visiting our site will be used only to complete the order process, for marketing, production purposes and to enhance your on-line shopping experience. This information will not be sold or distributed to a third party.

Ciuti reserves the right to make changes to this policy. Please check back periodically to ensure you are aware of any changes to this policy. Your use of this site indicates acceptance of this privacy policy.

Most internet browsers have a feature called cookies. The cookies allow our website to recognize your computer every time you login to our site. We utilize cookies to make the login process easier on our customers, and this site requires cookies to be enabled on your computer.

Comments, Reviews and Complaints 
If you are not happy with any aspect of our online service, discover a fault with our website, or if you have an inquiry or comments relating to an order placed online, please either email us at customerservice@ciuti.com, telephone us at 1-909-484-1414 or write to us at Ciuti International, Inc., 8790 Rochester Avenue, Unit A, Rancho Cucamonga, CA  91730.

Proprietary Rights 
All trademarks, copyrights, database rights and other intellectual property rights in the materials on this website, as well as the organization and layout of this website, together with the underlying software code are owned either directly by us or our licensors.

Law and Jurisdiction 
This notice is governed by and construed in accordance with U.S. law, and any disputes relating to this notice shall be subject to the jurisdiction of the courts of the United States. These terms and conditions are subject to change at any time without notice. If you have any questions or concerns about these terms or conditions, please contact us. 

No claim is made by Ciuti International nor any claim in relation to any of the products available for purchase online to diagnose, cure or prevent any specific disease or condition. It is the responsibility of the purchaser to decide if the product would benefit them or not. 


Failure to enforce any of these conditions does not mean that we have waived any of our rights and we retain the right to enforce any of these conditions at any time.  These conditions exist severally and as a whole.


Click here to return to the Ciuti Store.